Last Updated: April 2026
Refund Policy
At 1 Two Punch, we believe in complete transparency. Because we are a small development team providing a “one-time fee” alternative to expensive subscriptions, we want to ensure you are 100% confident in our software before you spend a dime.
The “Try Before You Buy” Guarantee
We offer a fully functional 45-day Free Trial for all our software products. During this period, you have access to:
- All core features and database functions.
- Full compatibility testing on your specific Mac or Windows hardware.
- Our technical support team (1–3 hour response time during business hours).
All Sales Are Final
Because our software is a digital asset that is delivered via a permanent license key, and because we provide an extensive 45-day trial period to evaluate the product:
- We do not offer refunds once a Standard or Network License key has been purchased and issued.
- By purchasing a license, you acknowledge that you have utilized the trial period to ensure the software meets your business requirements and hardware specifications.
Technical Issues
If you encounter a technical bug or installation hurdle after your purchase, our commitment to you remains:
- Standard License: 6 months of free technical support.
- Network License: 1 hour of dedicated installation and training.
- Support Resources: 24/7 access to our Video Tutorials and Knowledge Base.
If the software fails to perform a documented feature due to a bug, our dev team will work directly with you to provide a patch or workaround.
Contact Us
If you have questions about the software during your 45-day trial, please reach out to us at [Your Email Address] before purchasing. We want to make sure 1 Two Punch is the perfect fit for your business first.
Need help?
Contact us at {email} for questions related to refunds and returns.